Frequently Asked Questions
Everything you need to know about furnishing your home with Sims Furniture.
What are your delivery options and timeframes?
We offer white-glove delivery and standard curbside shipping. Delivery times typically range from 2–4 weeks for in-stock items, depending on your location and the size of the furniture.
Do you offer financing for large purchases?
Yes, we partner with several leading providers to offer flexible monthly payment plans. You can apply for financing directly at checkout to split your purchase into manageable installments.
What is your return policy for furniture items?
We offer a 30-day return window for most items in original condition. Please note that custom-made or special-order furniture is generally non-refundable unless it arrives damaged or defective.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number. For large freight deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
Does your furniture come with a warranty?
All Sims Furniture products include a standard 1-year manufacturer's warranty covering structural defects. We also offer extended protection plans for accidental stains, rips, and hardware malfunctions.
Can I request fabric or wood finish samples?
Absolutely. We understand that color and texture are important. You can order up to five complimentary fabric swatches or wood finish samples through our website to ensure a perfect match for your home.